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Do you have what it takes?
You are able to help us to identify questions, for which we need answers
You can find out what data we have and what data we are missing
You understand Databases, needs for segmentation, and links between databases and tools
You are familiar with tools like Hotjar, Mixpanel, Google Analytics/Optimize, Profitwell, Heap, Google Data Studio
A big advantage is if you know JS, SQL, data pool tool (for example Tableau), PivotTables and advanced analysis in Google Sheets
You are able to create actionable insights from data
You have good English and communication skills and that enables you to clearly interpret your findings to people who are not data-savvy
You have a degree in economics, informatics or mathematics and successful experience of at least 3 years in a similar role
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We’re looking for a Senior Customer Success Manager that will help us boost and nourish what we are the best at – our customer success!
What will you do?
You will be actively working on creating the CSM strategy of the whole team
Coming up with new ideas and approaches in upsell / upgrade processes
Delivering experiments to make the CSM team work in line with PLG strategies
You will be in constant contact with our clients. You will be responsible for their onboarding, as well as nurturing the relationship throughout their whole life cycle
You will be also overlooking our churn and making sure it always stays on its lowest numbers :)
On top of this, you will be accountable for closing the deals and bringing new inbound approaches
",required:null,nice_to_have:"Do you have what it takes?
At least 2 years experience as Customer Success Manager
You have experience with CRM system and Pipeline Management Software
Fluent in English (both spoken and written)
You keep your head cold in all situations
You have an opportunity to become the Head of CSM, therefore leadership experience is very welcome
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Kontentino s. r. o. Subscribe for new offers Total postings: 2 Address
Brigádnická 27, 841 10 Bratislava-Devín, Slovensko
Approximate number of employees
40
About
Kontentino is one of the fastest-growing startups in Slovakia and also one of the top 100 fastest-growing SaaS companies in the world. According to Deloitte, we are the fastest growing tech company in Slovakia (2nd year in a row!) and the 13th in Central Europe. Our mission is to help advertising agencies and brands create high-quality content for social media more effectively. More than 4000 brands and agencies are currently using Kontentino. Their users are from Belgium, USA, Hong Kong and work for brands such as BBDO, Ogilvy, Pilsner Urquell or Nestlé.
About Kontentino is one of the fastest-growing startups in Slovakia and also one of the top 100 fastest-growing SaaS companies in the world. According to Deloitte, we are the fastest growing tech company in Slovakia (2nd year in a row!) and the 13th in Central Europe. Our mission is to help advertising agencies and brands create high-quality content for social media more effectively. More than 4000 brands and agencies are currently using Kontentino. Their users are from Belgium, USA, Hong Kong and work for brands such as BBDO, Ogilvy, Pilsner Urquell or Nestlé.