In the market, we have grown from a startup to a company with international projects. We work actively in the development of game applications, gambling platform and BI-analytics systems. Currently, we are working on a big international project in the igaming field. And for that, we are looking for new employees who can help us to work with our German and Slovakian clients.
The VIP Manager will be responsible for managing the accounts of key VIP players to generate sustained revenue.
You will work in conjunction with a number of different teams such as the CRM, whilst supporting, promoting and delivering the company’s VIP strategy on an international basis.
What we expect of you: - Main point of contact for VIP players. - Retention and re-activation of VIP player accounts. - Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements. - Implement targeted campaigns aimed at increasing the lifetime value of loyalty players. - Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries. - Support VIP players across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our players are our number one priority.
What we’re after: - Someone with advanced level in written German or Slovak language. - Previous experience in the Casino field will be a plus. - Passionate about identifying VIP customer needs and providing first contact resolution. - A data-centric learner, keen to test and evaluate innovative ideas and their impact on core loyalty metrics. -Ambitious, eager and ready to learn.
What we offer: - Competitive salary - Opportunity to develop and grow in an interesting, no common field - Opportunity to work online - Schedule: Monday to Friday 12 pm - 9 pm - Modern, iGaming environment in a sunny climate. - Team lunches, drinks, and team events. - Employee Development Plans. - An exciting opportunity to join a well-established & fast-growing iGaming company!",required:null,nice_to_have:"