We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you...
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You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations. Excellent communication skills, team spirit and customer centric attitude are the most needed qualities.
Responsibilities:
Pro-actively manage backlog to ensure orders are fulfilled on time and within the agreed SLAs. Respond to all requests in a timely fashion ensuring that any external communication is on professional level
Pro-actively manage customer relationship and solve all customer open queries – like estimated arrival dates, claims, EOL situations, escalations, etc.
Pro-actively manage order quality issues to achieve targets defined by management and ensure all necessary actions and escalations are in place
Ensure pro-active order management
Troubleshooting of problematic orders
Interact with customers and act as a focal point in order management queries
Maintain high level of professional communication both externally and internally
Interface & network with Lenovo internal organizations
Build relationships with customers and sales team
Flag potential problems and drive root cause analysis
You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.
",required:"
What you’ll bring:
• Excellent written and spoken communication skills
• Customer centricity
• Troubleshooting and logical reasoning skills
• Team spirit
• English & German language spoken & written
",nice_to_have:"
What We Will Offer You: • An open and stimulating environment within one of the most forward-thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package
What We Will Offer You: • An open and stimulating environment within one of the most forward-thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.
And we go big. No, not big—huge.
We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you...
O spoločnosti
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.
And we go big. No, not big—huge.
We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.