Náš kolega využil príležitosť posúnúť sa interne na inú pozíciu a tak hľadáme do nášho tímu novú posilu.
Service Desk Špecialista je súčasťou tímu L1 IT support v RPC. Pozícia je single point of contact pre riešenie IT incidentov nášho kartového systému. Tento systém sa používa na spracovanie kartových transakcií pre banky Raiffeisen v strednej a východnej Európe.
Budeš zodpovedný za rôzne úlohy:
- Technická podpora, riešenie incidentov a requestov, či už interne alebo s podporou externých partnerov
- Distribúcia, sledovanie a dokumentácia všetkých incidentov (requestov, incidentov, výpadkov, ...), ktoré boli zaslané alebo zistené Service Deskom.
- Komunikácia a eskalácia na ďalšiu úroveň podpory (podľa potreby)
- Spúšťanie skriptov na spracovanie súborov / pravidelné operácie /
- Kontrola, spracovanie a monitoring prenosu súborov / pravidelné operácie /
- Spracovanie výstupných súborov / pravidelné operácie /
- Kontrola automatizovaných procesov, notifikácií, spracovania večerných uzávierok, „daily runov“, atď.
- Komunikácia s Visa / MasterCard a klientmi (RBI Banks) a rôznymi internými a externými partnermi
- Spolupráca s podporou L2 / L3 pri riešení incidentov
- Správa HW pre interných a externých používateľov RPC, (výdaj a príjem HW, prvotná diagnostika problémového HW, atď.)
Jazykové znalosti
Anglický jazyk - Mierne pokročilý (B1) a Slovenský jazyk - Expert (C2)
Ostatné znalosti
Microsoft Excel - Pokročilý
UNIX/Linux - Základy
SQL - Základy
Pozícia je vhodná pre absolventa
Áno
Osobnostné predpoklady a zručnosti
Ochota pracovať na zmeny:
- 7:00 - 15:00
- 9:00 - 17:00
- 13:15 - 20:00 + sobota raz mesačne
- Počítačové zručnosti / nadpriemerný užívateľ , alebo ak je PC tvoje hobby :-)/
- Základy SQL a UNIX
- Komunikačné zručnosti a orientácia na zákazníka
- Organizovaný prístup k práci
- Ochota sa učiť
- Dodržiavanie pravidiel a usmernení
- Veľkou výhodou sú skúsenosti s podporou IT
",is_paid:1,benefits:"Rozvíjaj svoj potenciál a naštartuj svoju kariéru v stabilnom zázemí medzinárodnej expandujúcej spoločnosti v rámci jednej z najsilnejších bankových skupín v strednej a východnej Európe:
Ponúkame ti:
- home office 50%
- extra dni dovolenky
- sick days
- Multisport kartu
- cafeteria - volíš si benefity sám/sama
- príspevok na DDS
- chutnú kávu a čaje
- osobný a odborný rozvoj - RPC Academy a externé školenia v technických aj soft skills zručnostiach
- miestnosť na bicykle a sprchy na pracovisku
- moderný office s dobrou polohou pri Račianskom Mýte
- firemné eventy a podujatia
- odmeny za loyalitu
- darčeky na špeciálne udalosti ako Mikuláš
- Veľkou výhodou sú skúsenosti s podporou IT
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mestská časť Staré Mesto",country:"SK",postal_code:"811 07",street_address:"Námestie Mateja Korvína 1",coordinate:{},timezone:"Europe/Bratislava",formattedAddress:"Námestie Mateja Korvína 1, 811 07 Bratislava-Staré Mesto, Slovensko",googlePlaceId:"ChIJeYHETUyJbEcR_XhEAX9CAic",createdAt:"2021-11-03T09:09:10.000Z",updatedAt:"2021-11-03T09:09:10.000Z",postalCode:"811 07",streetAddress:"Námestie Mateja Korvína 1"},company_premium_settings:{id:479,has_boosted_subscriptions:0,has_offer_assets_enabled:0,has_analytics_enabled:0,has_premium_profile_enabled:0,has_allowed_offer_redirect:0,has_automatic_offer_promotion:0,has_free_offer_publishing_enabled:0,created_at:null,updated_at:null,hasBoostedSubscriptions:0,hasOfferAssetsEnabled:0,hasAnalyticsEnabled:0,hasPremiumProfileEnabled:0,hasAllowedOfferRedirect:0,hasAutomaticOfferPromotion:0,hasFreeOfferPublishingEnabled:0,createdAt:null,updatedAt:null},subscribers:[],assets:[],company_asset_galleries:[],createdAt:"2021-11-03T09:09:10.000Z",updatedAt:"2021-11-03T09:12:56.000Z",customerId:null,paymentMethodToken:null,tinVat:"SK2022734186",affiliateId:null,companyUrl:"regional-card-processing-centre-s-r-o",titleImageUrl:"g1ibob2rosbkgglgmvss",facebookUrl:null,linkedinUrl:"regional-card-processing-centre-s-r-o-/",instagramUrl:null,twitterUrl:null,youtubeUrl:null,addressId:1452,companyPremiumSettingsId:479,companyPremiumSettings:{id:479,has_boosted_subscriptions:0,has_offer_assets_enabled:0,has_analytics_enabled:0,has_premium_profile_enabled:0,has_allowed_offer_redirect:0,has_automatic_offer_promotion:0,has_free_offer_publishing_enabled:0,created_at:null,updated_at:null,hasBoostedSubscriptions:0,hasOfferAssetsEnabled:0,hasAnalyticsEnabled:0,hasPremiumProfileEnabled:0,hasAllowedOfferRedirect:0,hasAutomaticOfferPromotion:0,hasFreeOfferPublishingEnabled:0,createdAt:null,updatedAt:null},companyAssetGalleries:[]}RPC is dynamic regional IT service provider operating in the banking payment industry.
Growing double-digit in processing volumes and bringing fresh, innovative payment technologies across the European region guarantees our employees are part of many exciting projects with Raiffeisen banks in multiple CEE countries. Often delivering unique pioneer solutions resulting in ‘’1st in the market’’ awards means our work is recognized and appreciated throughout the whole region. We are setting the bar for innovation and you can be part of it!
RPC, as a centre of competence for card issuing, acquiring and digital payments is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and to be flexible when finding the ways to fulfil customer changing business needs.
Besides Tatra banka in Slovakia, we are proud to have among our clients Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customer base growth.
RPC was established in 2000 as a division of Tatra banka, and with more than 18 years of success stories we provide services in the area of issuance and acceptance of payment cards to member banks of the Raiffeisen bank International Group. The separate company was established in 2008 as a Shared Service Centre to centralize the group’s card payment operations and to achieve high efficiency and price competitiveness.
RPC is dynamic regional IT service provider operating in the banking payment industry.
Growing double-digit in processing volumes and bringing fresh, innovative payment technologies across the European region guarantees our employees are part of many exciting projects with Raiffeisen banks in multiple CEE countries. Often delivering unique pioneer solutions resulting in ‘’1st in the market’’ awards means our work is recognized and appreciated throughout the whole region. We are setting the bar for innovation and you can be part of it!
RPC, as a centre of competence for card issuing, acquiring and digital payments is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and to be flexible when finding the ways to fulfil customer changing business needs.
Besides Tatra banka in Slovakia, we are proud to have among our clients Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customer base growth.
RPC was established in 2000 as a division of Tatra banka, and with more than 18 years of success stories we provide services in the area of issuance and acceptance of payment cards to member banks of the Raiffeisen bank International Group. The separate company was established in 2008 as a Shared Service Centre to centralize the group’s card payment operations and to achieve high efficiency and price competitiveness.