Ak Vám nevadí práca na zmeny máme pre Vás príležitosť v medzinárodnom tíme spoločnosti kde Vašou úlohou bude:
Prvý kontakt pre taliansky a anglicky hovoriacich zamestnancov, ktorým budete pomáhať riešiť a zodpovedať ich otázky z HR oblasti cez telefón mail alebo chat.
Riešenie rôznych požiadaviek zamestnancov v rámci ich životného cyklu v spoločnosti.
Efektívna komunikácia s cieľom nájsť čo najlepšie riešenie na otázky a obavy zamestnancov.
Eskalácia požiadaviek zamestnancov v rámci spoločnosti s cieľom zabezpečiť riešenie.
Aktívne získavanie spätnej väzby od zamestnancov.
Práca sa vykonáva na zmeny v rôznych rotáciach.
Pondelok až Nedela od 7:00 až do 22:00.
Prácu je možné vykonávať iba z územia Slovenskej Republiky.",required:"\n\t\t\t
Neváhajte nám zaslať Váš životopis ak spĺňate nasledovné:
Plynulá komunikácia v Talianskom jazyku a Anglickom jazyku
Skúsenosti z oblasti zákazníckej podpory prípadne HR- výhodou
Znalosť práce v MS Office
Komunikačné zručnosti
Ochota pracovať počas víkendov
Prosím Vás o zaslaniu životopisu v Anglickom jazyku pre urýchlenie procesu výberu.
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Požadované vzdelanie:
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VŠ
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Minimálne vzdelanie:
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VŠ
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Sme spoločnosť, ktorú vedie inštinkt, inšpiruje inovácia a talent. Grafton je popredný dodávateľ personálnych služieb v oblasti náboru, Talent Manažmentu, či rôznych HR riešení s viac ako 30 ročnými skúsenosťami. Sme jednou z najväčších európskych nezávislých spoločností, s 35 pobočkami v 6 európskych krajinách.
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Your daily tasks at this position should be:
First point of contact for employees and managers via phone, email and internal case management system.
Resolve different HR queries by answering to Employee’s life-cycle queries.
Queries are mainly related to benefits, payroll, leave of absence, data management, onboarding and terminations but also other HR topics.
Escalate employee’s queries where these cannot be resolved.
Ensuring that each contact is accepted and resolved with a high degree of customer focus.
Actively seeks for a feedback to improve service, supporting documentation, internal processes
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Requirement for the successful candidate:
Fluent in Italian language
Fluent in English language
Great communication skills
Experiences from HR- advantage
Experiences from Customer care- advantage
Openness for shift work
We are open to consider also freshly graduated candidate as there will be full traingng process.
Please sent us your CV for this position also in English.